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Business Policies

ORDERING AND METHODS OF PAYMENT:
For ordering online, payments through Paypal (Visa, Mastercard, and American Express) are accepted.  You can also order by toll-free telephone at des Pelleteurs de Nuages (1-866-293-2259) with Visa or Mastercard, money order or cheque made out to:

Les Pelleteurs de Nuages Inc.
425 Rue, Lacroix,
Nicolet, Quebec, Canada
J3T 1K4

BUSINESS  HOURS
Monday to Friday, from 9 a.m. to 5 p.m. (Quebec time)

TERMS OF SALE
Our prices are in Canadian currency ($CAN) and do not include shipping costs, custom fees and other charges, such as custom broker, if applicable.

DELIVERY
Costs and delivery: Costs and delivery dates vary according to destination.  An estimated date of reception (tentative) and means of transportation will be indicated to you according to destination.

Transportation: We use Canada Post services.  You will be notified if this changes.

Failure of delivery date: If for some reason, we are unable to deliver products at the date indicated, we will notify you as soon as possible, and the possibility of cancelling your order will be offered.

RETURN AND EXCHANGE
We will replace or reimburse damaged merchandise during shipping at no cost to the customer.

PAYMENT SECURITY
When you purchase with the PayPal payment system, your transaction is directed to a payment terminal internet security system.  This secure connection uses the SSL coding of the latest generation.  PayPal security and prevention are among the most effective on the market.

All operation information (ordering details, customer identification, credit card number) are encoded in order to be transferred from your computer to the Paypal server, which is the only one able to decode them.  Paypal transmits to the merchant the information relevant to your order except information concerning your credit card. 

To know more about PayPal, click here.

COMPLAINT POLICY
For all complaints, please contact Mrs. Sonia Blain at the following address:

Les Pelleteurs de Nuages
425, rue Lacroix
Nicolet, Quebec, Canada
J3T 1K4

Telephone: 819-293-2259
Toll free: 1-866-293-2259
Fax: 819-293-2402
Email: info@lespelleteursdenuages.com

PERSONAL INFORMATION POLICY

COLLECTING AND USING INFORMATION
The information collected will only be used in treating your order and your complaint, if one does occur.  Only the following personal information will be used at the time of your order:

- Name
- First name
- Address
- Telephone number
- Email

Be assured of total confidentiality of all your personal information.  It will only be used for:

- Confirmation of your order and email;
- Sending a receipt if ordered with credit card;
- For fast and accurate delivery of your order;
- Follow-up for after-sale service outlined below.  

CUSTOMER CONSENT
No information will be collected without your consent.  It should be noted that your consent is given automatically when an order is made or a complaint is lodged.  It is always possible to withdraw your consent.  To do this, simply contact Mrs. Sonia Blain at the previously mentioned coordinates. 

COMMUNICATING INFORMATION TO A THIRD PARTY
At no time will your personal information be divulged to a third party.

INFORMATION ABOUT OUR POLICIES
For additional information about our policy of personal information protection,  contact Mrs. Sonia Blain.

ACCESS TO INFORMATION
To obtain access to your personal information or to make changes, contact Mrs. Sonia Blain at no cost.

COMPLAINTS
To lodge a complaint about your personal information, simply contact Mrs. Sonia Blain.  Your complaint will be reviewed and treated within 3 days following its reception.  We will let you know of our decision.  The process of registering a complaint is free of charge.  

POLICY CHANGES
If we have to make any changes to our policy of protecting personal information, we will advise you and indicate the date of change at the bottom of each page of our policy for protection of personal information.  The modifications will also appear on our Website.  The policies that exist at the time of an order will be applicable.

 
 
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425, rue Lacroix, Nicolet (Québec) Canada J3T 1K4 - Tél : 819 293-2259 - Sans-frais (Amérique du nord) : 1 866 293-2259
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Pelleteurs de nuages
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