EXCHANGE AND REIMBURSEMENT POLICY

If you are not entirely satisfied with your purchase made on our website, you may return it up to 30 days
after receiving it to the following address:

The bill must be included with the returned item. You are responsible for paying shipping fees and for the risk of loss or damage. IMPORTANT: You may not return any items that have been taken out of their original wrapping, or in the case of books, that have been damaged. If Les Pelleteurs de Nuages Inc. has not delivered the items as requested, or if they are damaged or defective, Les Pelleteurs de Nuages Inc. will cover all shipping fees and risks. However, the product must be returned.

SATISFACTION GARANTEED

Upon receiving the returned items in the same condition in which they were shipped, all charges made by Les Pelleteurs de Nuages Inc. to your credit card will be credited to your account, aside fom previously mentionned shipping charges.

DELIVERY

Delay and fees: Delivery time and shipping fees varie depending on destination.

Type: We presently deliver items using the Canadian Postal Service.

Delivery time irregularities : If for whatever reason we are unable to send your requested items in the time specified at purchase, we will notify you as soon as possible at which time you will have the option to cancel your order.

CUSTOMER SERVICE

If you would like more information concerning our sales policies or any other specification, feel free to contact us by telephone, mail, fax or e-mail at the following address:

We will respond to any comments or questions within 10 days of receiving them.

PAYMENT OPTIONS

We accept Visa and Mastercard credit cards for all transactions made via our web catalogue.

SALE CONDITIONS

All prices are in Canadian and United States dollars and do not include shipping fees, border fees or other applicable fees. Only canadians can pay in canadian dollars.

PAYMENT SECURITY

When you make a purchase using the Terra Payments payment security system, your transaction is directed to a secure Internet payment terminal. This connection uses an SSL.2 128 bits link protocol which corresponds to existing security standards. All data entered (order details, customer identification, credit card number) are encoded when transferred from your computer to Terra Payments' server, the only system able to decode it. Terra Payments then sends the order information to the product supplier omitting the details pertaining to your credit card.

PRIVACY STATEMENT

No personal information will ever be shared with a third party.